Where what you say is accurate to "some" IBR riders and maybe it's also accurate to presume their dealer issues are being related in this case to the IBR, I think the reality of this issue is more about how some dealers treat - or disregard - any typical travelers to the dealer outside their home state.
Dealers that make a decision to dismiss a traveling rider on an under an hour repair, over choosing to give higher priority to the guy that lives across the street is making a very big mistake IMO.
Where catering to your local clientele is good business, disregarding the circumstance of a failure, to any travelling riders of the marque you are supposed to support, will ultimately hurt your business because of the attention it will grab in social media. And in my opinion, it SHOULD impact your business. It has happened to me some years ago - that dealership is now gone and replaced with a competent dealer.
I have also been on the other end, where a very busy dealer - Engle Motors in KC [I'm from NM] - literally dropped everything to swap out a dead fuel pump on my 07 R12RT in 2012 - to the point of taking one out of a new bike on his showroom because he didn't have one in stock - is the other end of the stick. I haven't shut up about it when I get a chance to let everyone know if they need BMW support on the road and are in the area, Engle is your go to.
Dealers that make a decision to dismiss a traveling rider on an under an hour repair, over choosing to give higher priority to the guy that lives across the street is making a very big mistake IMO.
Where catering to your local clientele is good business, disregarding the circumstance of a failure, to any travelling riders of the marque you are supposed to support, will ultimately hurt your business because of the attention it will grab in social media. And in my opinion, it SHOULD impact your business. It has happened to me some years ago - that dealership is now gone and replaced with a competent dealer.
I have also been on the other end, where a very busy dealer - Engle Motors in KC [I'm from NM] - literally dropped everything to swap out a dead fuel pump on my 07 R12RT in 2012 - to the point of taking one out of a new bike on his showroom because he didn't have one in stock - is the other end of the stick. I haven't shut up about it when I get a chance to let everyone know if they need BMW support on the road and are in the area, Engle is your go to.