Gerbing - need to contact CEO or someone of importance

#1
I am getting slammed by one of the reps for "using" my gear and having issues. He has been blaming me for mixing and matching pieces which I have never done, including returning a pair of gloves he said were not purchase from an authorized reseller so I could purchase from the correct reseller. I want to let someone of importance know that this is far from acceptable as I have been wearing/using some form of Gerbing since 1996!!

Thank you all - Rachel
 

kwthom

Rider
Premier Member
IBA Member
#2
You do realize the Gerbing company of old is no longer in existence...right?

Paging the resident expert in these matters @KEN PHENIX who may be able to shed some light into this situation.
 
#3
Thank you, howeverI have been back and forth with the various entities for years from the original in Union WA (yes they are back) to Olympia WA to NC. I am dealing with the NC "Gerbing" now - Gordons Gerbing has come back in WA but they won't touch what I have bought in the last five plus years from Gerbing in NC.
 

SteveAikens

Premier Member
IBR Finisher
#4
Contact Information
Gerbings, LLC
816 S Elm St
Greensboro, NC 27406
Contact: Steve Wuebker
Title: Chief Executive Officer
Phone: (800) 646-5916
 

cacomly

Premier Member
IBR Finisher
#9
One thought, post your issues in a post or review on their Facebook page. That will get their attention and they normally will at least speak to you about their issue. I know quite a few people who had issues dealing with companies on other channels get good results when their problem was posted publicly for all to see.
 

kwthom

Rider
Premier Member
IBA Member
#11
Thank you, howeverI have been back and forth with the various entities for years from the original in Union WA (yes they are back) to Olympia WA to NC. I am dealing with the NC "Gerbing" now - Gordons Gerbing has come back in WA but they won't touch what I have bought in the last five plus years from Gerbing in NC.
I don't blame them.
Did you see this?

https://www.gerbing.com/warranty

Warranty repairs are handled by:
Heated Clothing RX
877-248-3080
www.heatedclothingrx.com
customerservice@heatedclothingrx.com

Also found:

For product quality issues, please contact us directly at 800-646-5916 or customerservice@gerbing.com