Recently it was stated that certs are running 16 weeks plus. Being Canadian, only Trudeau knows when Canada Post and the USPS will get it to you after it's been verified. Luck!!
(edit) No, it's not reasonable for them to track down one individual cert and give you an estimate on how much longer it will take. There are multiple teams and a lot of certs in process.
Sorry to hear that. Outside the US certifications take longer than inside the US ones. Outside of North American, even longer.My Bun2500km also still stuck in Certification for 7 months.![]()
Not true. I have responded by saying that Mike is aware of your situation. So you have not been ignored.We in Malaysia have been waiting for the past 15months and no one is replying to any of our emails asking the status. I'm not even talking about the ride certificate or package etc... its just email verification of the ride...15months and counting and still nothing... all emails sent to IBA are ignored....
It's important to understand that the sheer volume of rides turned in make it unrealistic to ask for a status update on one particular ride. It's in a stack somewhere or in a verification team's file. If you sent your ride in via email and received a canned response that it was submitted, they got it. It's very unlikely that any emails sent to the submission email addresses that are not a ride submission would be responded to. That is not what those email addresses are for.
I've never had a ride denied, so I don't know if the IBA notifies applicants when they deny one. In the old days of paper submissions, I would suspect not. In the electronic age, I would hope so, as it's cost free and a contact email address is available to the person making the decision.
The IBA works on a packet system. Send and forget. You send in your submission, get a auto response that it was received, (if sent in via email), then you forget about it until you are notified it is approved and to pay the fee.
Just FYI, we will be happy to cancel the certification request and refund the fees to anyone who chooses not to wait.If it is meant to be "send and forget", then it should be stated that way. Unfortunately I made the mistake of paying the fee at the time of submitting back on 8/20/2021, coming up on 16 weeks. So I am not willing to forget. I have been patient and not emailed anyone for an update. It would be nice to have some consistency in turn around times, from a customer perspective.
Thanks!
If it is meant to be "send and forget", then it should be stated that way. Unfortunately I made the mistake of paying the fee at the time of submitting back on 8/20/2021, coming up on 16 weeks. So I am not willing to forget. I have been patient and not emailed anyone for an update. It would be nice to have some consistency in turn around times, from a customer perspective.
I'm a Premier member and submitted my and my wife's Mile Eater applications on May 16th, 3 months prior to you, and then didn't hear anything further until Dec 16th when I was told it was being processed. And I too paid in advance.
Sometimes that's just the way things go, so continue being patient and they will get to you at some point. After all, it's just a piece of paper.